The paramedic may refer you to your GP, a walk-in centre, an alternative care pathway or simply give you some advice. First, we’ll make sure that we’re the correct police force to investigate the crime you've reported. Welcome to your chat. If you haven't heard anything by now don't worry! Find out how. 0. reply. Call 999 (or 112 – the emergency service number for the UK and the rest of Europe). Take your time and try to explain calmly what's happening . If you need to call 999 for any reason the first person you will speak to is a BT operator—they will direct your call to the relevant emergency service. We're here for all young people, whatever you're going through. any help will do, thanks. Fax: 01384 451677, “Hard work of staff is exemplary and making a real difference to patients”. There are a number of simple things you can do today to help us in the future to ensure we aren’t delayed in getting help to you: Trust Headquarters West Midlands Ambulance Service University NHS Foundation Trust. You can also call 112 which goes through to the same number and  it works in lots of countries around the world. That's the very definition of time wasting. Police call handler here - this happens quite a lot! We always love to hear what you think, and we make changes to improve Childline based on the things you tell us. If you’re feeling suicidal or feel unsafe for any reason then it's okay to call 999 for help. To protect your privacy we'll log you out soon. If you're waiting for a 1-2-1 chat or in the middle of writing or drawing something, click on the "keep me logged in" button. Today we'll be answering the question on to what happens when we call (999) 999-9999. There is no age you have to be before calling 999 - anyone who needs the service can ring. They are able to advise on the local service that would best meet your needs. Post was not sent - check your email addresses! Non-emergency - 101. You’ll be asked for your details, but you can choose not to share them. This number is a 24 hour service and you should only use it in situations where there is: 1. danger to life 2. use, or immediate threat of use, of violence 3. a crime in progress 4. serious injury to a person 5. an offender that has just been disturbed at the scene 6. a need for immediate police attendance such as when a crime is about to be committed When you ring 999, the BT operator will ask you which emergency service you need and the number you are calling from. What happens when you call 999? I hope this has answered some questions - Childline isn't an emergency service but … In Lincolnshire, if you call 999 and need an ambulance or medical help, you’ll be put through to the control room at the East Midlands Ambulance Service, where all 999 and 111 calls related to medical emergencies are handled. Dialling 55 after you call 999 doesn’t mean your location can be automatically traced, especially if you are using a mobile phone. If you have dialled 999 by mistake or if a child has been playing with the phone and has dialled 999 by mistake please stay on the line and speak to the operator, you can then tell them it was a mistake. Keep track of how you're feeling and why, it's a great way to let your feelings out. Read advice about loads of different topics, from what happens during puberty to bullying and abuse. Not all calls require an ambulance. Make a difference by joining our team or giving us feedback. What happens when you call 111? Medical emergencies can include: loss of consciousness an acute confused state fits that are not stopping chest pain breathing difficulties severe bleeding that cannot be stopped severe allergic reactions severe burns or scalds When you phone 999 (or 112), an operator will ask what emergency service you need. You can talk privately to a counsellor online or call 0800 1111 for free. When you dial “999”, the phone call will be directed to a call centre and answered by a BT operator. Our staff are very experienced in ensuring that you get the right help, at the right time and in the right place. The operator will immediately ask which service you require. Well that is what happens in Europe (not sure if its in the states too) Say I went to Greece and needed the police so I called 999, it would direct me to Greece's police force. The… You may well have heard of the dial "55" silent solution if you need to call 999, but cannot speak on the phone. If you feel like a situation needs emergency help, you should be taken seriously, no matter what. You should call 999 for an ambulance if you know it's their first seizure or it's lasting longer than 5 minutes. In a medical emergency, you should ask for an ambulance. If it’s not an emergency, you can report the crime online or call 101. A police handler will then take over and attempt to communicate using simple yes or no answers. There are loads of ways to contact us and you can talk about anything. This could be by calling 999 in an emergency, 101 in a non-emergency situation or using our online reporting and web chat services. Menu. What happens when you call 999? It seems bizarre, btw, that you'd call an ambulance and then refuse to go. If you are unfortunate enough to have to dial 999, there are a number of things that you can do to assist our staff. Calls to 999 fell in the West Midlands after the force did a 24-hour 999 tweetathon "It depends on the detail of the incident if we charge or not. It's always okay to call 999 if you feel like you need to. Last week in response to our video about home schooling we were posed the question, “What happens when you call 999?” Our wonderful colleagues in the call handling world have made a little video to help explain this ☺️ There is some very handy information in here about what to do if you cannot talk, or do not know where you are when dialling 999. If there is no answer, the operator will then ask you to cough, or … You haven't used the Childline website for a while. Fire, Police or Ambulance? What Happens When You Dial 999 "Handling 8,000 emergency 999 calls every week…" Its main tasks of masterminding all telephone contact between the public and Police, and managing the Force's response to incidents around the clock, makes the Customer Contact Centre the very hub of West Yorkshire Police. When you dial 999 or 111, a call assessor will answer and guide you through a series of questions which are important and it's vital that… It looks like you have JavaScript turned off, To use this website, please enable JavaScript in your browser. If you're deaf or hard of hearing, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service. Chat ready: please press 'Go to chat' and your counsellor will be there. You can also read letters from other people. When you phone 111 your call is handled by a health adviser who can advise on what treatment you need and how to access it. The extra information also helps us to make sure you get the most appropriate help. You may well have heard of the dial '55' silent solution if you need to call 999, but cannot speak on the phone." If you ask for an ambulance, you will be put through to your local ambulance service. When you call 999 you will be put through to the operator who will ask you what service you need. If the caller doesn't reply, the assistant will ask for them to … People put through to the Silent Solution system by the 999 operator will hear an automated message for 20 seconds which will ask the caller to press 55. DY5 1LX, Telephone: 01384 215555 If you ask for an ambulance you will be put through to your local ambulance service and a call handler will ask you a number of questions. The first Feel like you just want someone to listen? They might ask questions in a very direct way which can feel like you’re being put under a lot of pressure, but they’re just making sure they get the right information as quickly as possible. If it is at night, make sure lights are on so that we can identify your house more easily, If you can, write down the patient’s GP details and collect any medication that they are taking, Although it may not be easy, please try to stay calm – we’re here to help. If you live on an estate, check there is a clear sign to direct emergency services and, if you live in a flat, ensure that all lifts are working. Malsy Badges: 18. Initially, you will be asked four questions: Answering these questions will NOT delay help, but it will help us give you important first aid advice while our staff are on their way. You should always call 999 if someone is seriously ill or injured, or their life is at risk. If you're with someone having a seizure: An emergency call handler will then take the call and will ask you questions so that help can be arranged. If you need more than one or you need Mountain Rescue then ask for the Police. The crucial thing is what happens when you need it: who you phone and how they approach it. You won't go to prison for calling 999. If we ask you to repeat an answer, it’s to ensure we have the correct information. Want to keep your visits to Childline private? All 999 calls are directed to call centres and will be answered by BT operators who will ask which service you need. If you're deaf or hard of hearing, use our textphone service on 18001 101. If you have not been able to signal that your call is an emergency by coughing after dialling 999, you will be put through to the operator. Stage one when you phone 999 (or 112) is for the operator to ask what emergency service you need. You can call 999 free from any phone. In some circumstances it may not be possible or safe for you to speak to the operator. After you have told them which service you want,  they will transfer you to your local call handler for that service. A 999 service could, like anything else, be trauma-informed. #10 Report 12 years ago #10 they may ring back and ask if everything is OK. Or they may not. 2021 West Midlands Ambulance Service University NHS Foundation Trust. If you ring it (just tried it to be sure), you'll simply get an invalid number noise (like this but without the speaking). Why not ask the counsellor you chat to about this? It might be scary to witness, but do not panic. Talking to the emergency services might sound scary but the person on the other end of the phone just wants to help. If you feel like a situation needs emergency help, you should be taken seriously, no matter what. Call 101 for non-emergency enquiries. If you’re feeling suicidal or feel unsafe for any reason then it's okay to call 999 for help. Check that your house number can be visibly seen from the road. Why not Ask Sam! also wich emergency service do i call when i am about to kill myself? I’m going to concentrate on what happens when you ask for an ambulance. If you don’t understand a question, say so. I read every single letter but I can only answer a few each week. And paramedics can just strap you down and go, I've had this happen … You won't go to prison for calling 999. It is vitally important that you stay calm, listen carefully and answer the questions we ask fully. We need as much information as possible from you about the patient’s condition as this will help us assess what response to make. keylock doesnt stop 999 calls i doubt anything will happen if u do it with ur home phone and dont say anything they sometimes send coppers round. West Midlands Ambulance Service provides both urgent and emergency care in the Region after taking over the NHS 111 provision in the West Midlands (except Staffordshire) in November 2019. You can check out other Childline pages, videos and games while you wait. My replies are published here on my page. Press ALT and ENTER to access submenu. The better the understanding of the patient’s condition, the better our staff will be able to help you. The first thing you will hear is the operator who will say "Emergency. When you dial 999, the first person you speak to is the Operator who will ask you which service you need. Which service?". In an emergency, always dial 999. Examples of medical emergencies include (but are not limited to): Cardiac arrest/ collapse/ unconsciousness When you call 999, a BT operator answers your call and asks – Emergency, which service do you require? Registered charity numbers 216401 and SC037717. Join our message boards and share your experiences and advice with other young people who might have similar worries to you. There's variation nationally on this." Thanks for waiting. West Midlands You don't need to have a signal on your own network as your phone will use any mobile network available when dialling this number. When you call 999 you will be put through to the operator who will ask you what service you need. A viral image claiming that if you have to make a 999 call but can’t speak, you can dial 55 and your location will be tracked, has been shared around 20,000 times on Facebook. You can  dial this number also from a locked phone, so you can still dial 999 even if it's not your phone you’re calling from. Childline is a service provided by NSPCC Weston House, 42 Curtain Road, London EC2A 3NH. If the call handler decides you do need an ambulance or some other emergency service then they will explain what they’re going to do next - it's okay to ask them questions if you need. If you want to chat to a counsellor, please click on the "Go to chat" button. Millennium Point If you want to login again, please click on the 'login' button. Its so that you dont need to know the emergency numbers of different countries. It is vitally important that you stay calm, listen carefully and answer the questions we ask fully. This isn’t completely true. I hope this has answered some questions - Childline isn't an emergency service but our Counsellors are here for you and we can offer different kinds of support. It's always better to tell someone when you feel that way - even if that feeling comes and goes. The counsellor can wait up to 2 minutes. If it’s dark outside, turn on your outside light to help our staff to find you quickly. When you first dial 999 you will get through to the Emergency Operator who will put you through to the appropriate control room, depending on the service you need. If you see someone having a seizure or fit, there are some simple things you can do to help. Some 999 calls can be dealt with by an experienced paramedic in our control room who will discuss the patients condition further. Call 999 if the child is at immediate risk. It will connect you to 911 instead. 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It could certainly be done very differently and a lot better. It probably works like that too in the US We'd normally try to call you back, and leave a message if you don't answer - if it sounds like there's a disturbance in the background we can find out who owns the phone contract and will send police to that address. Brierley Hill If you ask for an ambulance you will be put through to your local ambulance  service and a call handler will ask you a number of questions. Waterfront Way Thanks for giving us feedback! If you answer in Welsh you will be transferred to a Welsh-speaking operator. Rep:? You can call 111 when you need medical help fast but it’s not a 999 emergency. It's always better to tell someone when you feel that way - even if that feeling comes and goes. You can then tell them whether you need the police, an ambulance, fire service or the coast guard. This happens all the time, they will treat you quickly and they will treat you well. Waterfront Business Park They have been waiting: Concerned about confidentiality? Please stay on our website so that you know when a counsellor is ready. You can ask me about anything you want, there's nothing too big or small. This isn't a real number. Every call that we receive is triaged to decide what is the most appropriate response to your call. hey, sam, i self harm, and i feel suicidal alot, i want to protect myself if things get really serious, such as when i actually run away to kill myself, i want to know what happens when you call 999 as people have said to me, that, sometimes its the safest option, i want to know if they will take me away to hospital, will they laugh at me and say that I'm to young (wich I'm not, when I feel suicidal its like something else takes controll), will they blame me, will they take me to prison?
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